Development Bank of Namibia’s Mentoring and Coaching

Doing business requires knowledge and practical skills. The Development Bank of Namibia believes that a successful client contributes to the Bank’s goal of creating development impact through enterprise activity. We assist our clients to become successful with mentoring and coaching mentoring program that builds client knowledge and practical skills.

What we aim to achieve

• Education and information for potential and existing clients about the Bank’s requirements and processes
• Induction for all new DBN SME clients
• Competencies development (training and mentorship) for existing and future clients
• Improved business success for enterprises financed by the Bank
• Improved repayment capability through developing business skills and profitability/sustainability
• Support for other functions in the Bank where client development is needed
• Partnering with relevant institutions that offer similar support
• Developing training programmes and materials where required.

DBN’s mentoring and coaching services

Business administration

• Advisory services to address knowledge and practical skills gaps
• Improvement of business acumen
• Mentoring and Coaching in specific fields of business
  • Project management
  • Marketing
  • Client service
  • Corporate governance
  • Human capital
  • Administration
  • Environmental management
  • Engineering/architecture
  • ICT
  • Procurement
  • Finance/accounting

Soft skills

• Leadership skills
• Confidence skills
• Work/life balance skills

Technical Support

Industry specific interventions can be conducted by industry experts, with focus on:

• Technical know-how
• Production process flow
• Machinery – equipment operations/technology skills transfer
• Product development (innovation and creation, packaging, labelling & global standards)
• Exposure visits to similar business operations

Criteria for placing clients on the program

• Clients are selected based on exposure to the Bank
• Clients may be selected based on difficulties observed after borrowing from the Bank
• Recommendations can be done by Investments (lending) and SME Finance (on or during application) and Portfolio Management and Credit Risk (after loans have been made)
• Clients experiencing gaps in knowledge and skills are encouraged to approach the Bank

How it works

• Once the need for mentoring and coaching is identified and agreed upon by the Bank a coach or mentor is identified that best suits the needs of the situation.
• A set of guidelines defines the processes, roles and responsibilities of all involved.
• An agreement is signed by all parties involved.
• The client is requested to pay a small percentage of the cost of coaching or mentoring. This can be recapitalised.

Contact

Paul Egelser
Manager: Mentoring & Coaching
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Theopoline Kamati
Mentoring and Coaching Officer
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Tel. 061 290 8000
https://www.dbn.com.na/support